ROHANA, T. Pengaruh Kualitas Pelayanan terhadap Kepuasan Pelanggan. Jurnal ILMAN (Jurnal Ilmu Manajemen), [S. l.], v. 7, n. 2, p. 16-20, 2022. DOI: 10.35126/ilman.v7i2.50. Disponível em: https://journals.stimsukmamedan.ac.id/index.php/ilman/article/view/50. Acesso em: 21 apr. 2026.